Shipping, Collection & Delivery
Shipping within US
Orders normally ship within 12-24 hours after submission. However, due to abnormally high order volume, our processing times can reach up to 2-3 business days. Our daily shipping cutoff time is 3pm PST. Order placed after this cutoff will ship the following business day. We primarily use UPS ground for most shipments, however depending on the product size, weight, and shape we may choose to ship via USPS. If you have an urgent need for expediting shipping rates and times please call us directly at 408-354-4460. We are happy to accommodate.
All orders placed for Store/Curbside pickup at our location will be ready within 1 hour of order placement.
Orders placed after 5pm weekdays and 3pm Saturdays may not be ready until the following business day. You will receive a text and or phone call to let you know when your order is ready. Customers may come into the store to pickup or simply reply to the text message to have your items delivered directly to your car outside. We are located at 457 N. Santa Cruz Ave in Los Gatos.
Designated parking stalls are clearly marked in front of our store for customers.
Local deliveries will occur typically within 1 to 2 business days, we will contact you after your order is placed. Local deliveries are restricted by zip codes, if your address falls within the local delivery zone it will be an available option at checkout to select. If not please choose the shipping or store/curbside pickup option.
All Things Clean provides true local delivery by one of our staff experts to hand deliver your products directly to your doorstep. We also now offer unboxing, assembly, and in home product training to get the most out of your purchase and lessen the learning curve. These extra white glove services may be requested and purchased in advance by contacting us directly at 408-354-4460. Please have your order # ready when calling or messaging. Rates vary by product.