Service vs warranty(Effective June 1st 2025)
Understanding Manufacturer Warranties vs. Service Plans - What You Need to Know
When investing in a new vacuum, it’s important to understand the difference between a manufacturer warranty and a service plan—both play an important role in keeping your vacuum running at its best.
Manufacturer Warranty
What It Covers
A manufacturer warranty is provided by the vacuum’s brand and typically covers defects in materials or workmanship. While these warranties offer valuable protection, they usually do not cover routine maintenance, wear and tear from normal use, or damage caused by misuse or neglect.
As your authorized dealer, we honor and facilitate all manufacturer warranty claims—ensuring that any valid repairs or replacements are handled quickly and professionally on your behalf.
Service Plans
Your Added Layer of Protection
A service plan goes beyond the basics of a manufacturer warranty. It focuses on the ongoing health and performance of your vacuum through routine, preventative care. This helps catch small issues before they become big problems—and keeps your vacuum running at its best.
Our Promise
A 3-Year Service Plan Included with Every New Vacuum
To give you even more confidence in your purchase, every new vacuum we sell includes a complimentary 3-Year Service Plan at no additional cost. Here’s what it includes:
- Annual Cleanings: One professional cleaning per year to keep your vacuum in top shape
- Wellness Checks: We inspect belts, filters, suction, and moving parts to ensure everything functions as it should.
- Performance Optimization: Our team fine-tunes your vacuum for maximum efficiency and reliability
This service plan is designed to extend the life of your vacuum, maintain peak performance, and provide peace of mind long after your purchase.
Bottom Line
While manufacturer warranties protect you against defects, our 3-year service plan provides ongoing, proactive care. With both in place—and our team standing behind you—you’re fully supported from day one.
Have questions or need to schedule your first service visit?
* The 3-Year Service Plan applies only to vacuums purchased at manufacture's Minimum Advertised Price (MAP). It does not cover consumable items such as bags, filter, or brush rolls, and does not apply to damage resulting from misuse or neglect.