Frequently Asked Questions
All Things Clean is your trusted vacuum & appliance store in Los Gatos, CA specializing in vacuum sales, vacuum repair, central vacuum systems, and premium brands like Miele and SEBO. Below are answers to common questions about our vacuum repair services, appliance installation, warranties, and shipping options.
About All Things Clean
What brands do you carry?
We are an authorized dealer for premium brands including Miele, SEBO, Riccar, Lindhaus, Austin Air, IDEAL and more. We carefully select brands known for performance, durability, and reliability.
Where are you located?
We are located at 457 N Santa Cruz Ave, Los Gatos, CA 95030. Visit our showroom for expert advice and hands-on demonstrations.
What are your store hours?
Monday–Friday: 10am–6pm
Saturday: 10am–5pm
Sunday: Closed
Products & Services
Do you offer vacuum repairs?
Yes! We provide professional vacuum and central vacuum repairs. Bring your unit into our store for FREE expert diagnosis and service.
Do you install appliances?
Yes, we offer professional installation services for Miele appliances. Contact us to schedule or learn more.
Do you service central vacuum systems?
Absolutely. We service and install central vacuum systems for residential properties. We also carry full lines of machines, parts and accessories.
Shipping questions
Do you offer shipping?
Yes. We offer fast shipping on most items, with FREE shipping on vacuum purchases!
Do you offer price matching?
We offer competitive pricing and will match comparable authorized dealer pricing on select products. Just ask to check what can be matched.
Returns & Exchanges
What is your returns policy?
We accept returns on select unused, unopened items within 30 days of purchase with a valid receipt. Items must be in their original packaging and in resellable condition.
Can I return a vacuum after using it?
Due to hygiene and manufacturer policies, used vacuums may be subject to a restocking fee or may not be eligible for return. Please contact us directly to discuss your specific situation.
Are there any items that cannot be returned?
Yes. Opened bags, filters, special-order items, installed appliances, and clearance merchandise are typically final sale and cannot be returned.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging. We will work quickly to resolve the issue.
Can i exchange an item instead of returning it?
Yes. Exchanges are available for eligible items. Contact us to arrange an exchange and ensure the item you want is in stock.
Why Shop From All Things Clean?
Local Showroom & Expertise
We repair what we sell and support our customers long after the purchase.
Simple & Fast checkout
Our secure checkout is quick and easy to use. Orders are typically processed in 1-2 business days.
Get in touch
Have questions? Get in touch with us at any time.