Return & Refund Policy

At All Things Clean Vacuum & Appliance, we want you to be confident in your purchase. If you need to return an eligible item, please review the following policy before beginning a return.

14-Day Return Period

Eligible returns must be requested within 14 days of receiving your purchase.

Before returning an item, please contact All Things Clean to receive a Return Authorization (RA#). Returns sent without prior authorization may not be accepted.

To qualify for a return, merchandise must be returned in its original packaging and include proof of purchase. All original accessories, manuals, warranty cards, tags, remotes, promotional items, and other materials included with the product must also be returned.

Restocking Fee

Eligible returns are subject to a 20% restocking fee.

All returned merchandise is inspected before a refund is issued. All Things Clean reserves the right to take up to 14 days after receiving a return to inspect the merchandise and process any applicable refund.

Products showing excessive wear, damage, smoke exposure, pet odors, abuse, misuse, or missing components may be denied for return. If a return is denied, the merchandise may be returned to the customer.

Final Sale & Non-Returnable Items

The following items are final sale and are not eligible for return:

• Sale or discounted merchandise
• Batteries
• Air purifiers
• Air purifier filters
• Food, Beverage & Water Contact Items
• Refurbished merchandise
• Special-order parts
• Custom-order parts
• Items marked Final Sale in description

Special-order and custom-order parts cannot be returned or refunded, even if the customer determines after purchase that the part is not needed or suitable.

Built-In Appliances

Built-in appliance orders are subject to separate terms.

Orders cancelled before receipt or delivery are subject to a 25% restocking fee.

Once an appliance has been delivered and/or installed, it is not eligible for return or cancellation.

Please verify appliance selections, dimensions, specifications, installation requirements, and finishes before approving your order.

Shipping Charges

Original shipping charges are non-refundable.

If an order originally qualified for free or promotional shipping, our actual original shipping cost will be deducted from the refund.

Customers are responsible for return shipping costs unless the return is the result of an error by All Things Clean, such as receiving an incorrect item.

All Things Clean is not responsible for merchandise lost or damaged during return transit. We recommend using a trackable and appropriately insured shipping method.

Order Cancellations

We process orders quickly. If you need to cancel an order, please contact us as soon as possible.

We will make every reasonable effort to stop the order before shipment. If the order has already been processed or shipped, the customer is responsible for applicable shipping and handling charges, including promotional shipping costs, as well as return shipping.

Additional restrictions for built-in appliances and special/custom-order merchandise still apply.

Rebates & Extended Warranties

Miele rebates and extended-warranty promotions are offered directly by Miele. Customers are responsible for completing and submitting all required documentation within the applicable promotional period. All Things Clean is not responsible for missed, expired, or unclaimed manufacturer rebates or promotions.

SEBO extended warranties are offered directly by SEBO on qualifying purchases. Eligibility and warranty terms are determined by SEBO and are subject to change.

Questions or Need to Start a Return?

Please contact All Things Clean Vacuum & Appliance before returning merchandise so we can verify eligibility and provide an RA#.